To return the product to our store, you contact the branch of the company "ACS" that serves you and send the parcel to the address Larissis 96, 35100 Lamia, Tel. 22310 47001. The costs are borne exclusively by you and vary depending on the company, the weight of the package, etc.
Then contact us at 22310 47001 and confirm the return.
In case of refund, the process starts as soon as we receive the product, and if the product meets the return requirements (it is not damaged, etc.). The amount is refunded depending on how you paid: if you have used a credit card, the amount is credited to your card, while if you have paid in cash, or cash on delivery, the amount is credited to a bank account. In this case, the cost of returning the parcel is borne exclusively by you. In any case, the process takes place within fourteen (14) working days of receipt of the product.
In case of sending an error or defective product the procedure followed for product change or refund is exactly the same as above.
You can do this by calling 22310 47001, Monday - Saturday: 9:00 - 14:00. There you declare the product you want, and, if it is available, the replacement will be done immediately.
Every order that leaves the offices of the online store e-koutras.gr is thoroughly checked, however there is always the possibility of error. If there is a defect in the product you received, or in the packaging (indicative: if the packaging is torn or wet), you should keep the packaging as evidence and contact us immediately. The courier company we work with will receive the product at our own expense.
You can return the product you bought if it is unused and in its original condition, and its packaging has not been opened in any way.
In case of return, it is necessary to have the proof of purchase in the package.
If some or all of the above conditions are not met, our store has the right not to accept the return of this product. In this case, the product is returned to the sender, who bears the shipping costs.
If you do not wish to send the parcel by courier, you can deliver it in person at the physical store